Send a Decree to the Chancellorate

We usually respond within a day. Our chancellors are standing by to assist with access issues, bug reports, or general inquiries.

Imperial Decree Form

Response Times

Access Issues
Login problems or account access
2-4 hours
High
Bug Reports
Technical issues and platform bugs
4-8 hours
High
General Inquiries
Questions about guild or features
8-24 hours
Normal
Feature Requests
Suggestions and enhancement ideas
24-48 hours
Normal

Note: Response times may vary during peak hours or major content releases.

Other Ways to Connect

Discord Server

Join our community for real-time support and guild chat

Join Server

Guild Forums

Browse guides, announcements, and community discussions

Visit Forums

Quick Tips

Include your character name and server when reporting in-game issues

For urgent raid-related matters, contact officers directly on Discord

Screenshots help us resolve technical issues faster

Check our FAQ section before submitting common questions